Terms of service

Last updated: 24/09/2026

1. Identification

Pharos Waypoint Solutions BV, registered at Zandvoordsestraat 225, 8460 Oudenburg, Belgium, company number BE 1037.753.609, registered with the RPR Gent, afdeling Oostende.

Contact: +32 472 39 04 46 · info@pharoswaypoint.com

2. Scope

These terms apply to all services offered by Pharos Waypoint Solutions BV, to consumers and business clients, unless otherwise agreed in writing.

3. Quotes and pricing

Website prices are indicative and include VAT unless stated otherwise. Before any repair work starts, you receive a fixed quote for approval. Repairs are non-homogeneous services; the final price depends on the nature of the defect.

4. Scope and additional work (B2B)

For business clients, scope is defined in the proposal or order confirmation, including what is explicitly out of scope. A fixed price applies only to that agreed scope. Additional work is quoted separately and is not performed or invoiced without your written approval.

5. Pickup service

Pickup fees follow the zone table published on our website. No pickup takes place before you explicitly approve the fee.

6. Legal guarantee

Belgian legal guarantee of conformity applies to goods and repairs supplied to consumers.

7. Right of withdrawal

For distance contracts, consumers have a 14-day withdrawal right once a contract is concluded. Consent to start within that period is requested when you approve a quote via our secure link, not when submitting the non-binding intake form.

8. Liability

Liability for direct damage is limited to the value of the relevant order, except in cases of intent or gross negligence.

9. Disputes

Belgian law applies. Disputes fall under the courts of the RPR Gent, afdeling Oostende.